Terms of access and use

1. Terms and Definitions

1.1. User Agreement (Public Offer) – is the official proposal (offer) of the Rights Holder to enter into an agreement with any legal or natural person for the provision of services and services on the website, as well as in the mobile application for devices and tablets QRBOSS.COM.UA, under the conditions regulated by this User Agreement (hereinafter referred to as the Agreement). According to Article 633 of the Civil Code of Ukraine, this Agreement is a public contract, and, upon acceptance of the terms outlined below, any legally capable natural or legal person (hereinafter referred to as the User) undertakes to comply with the terms of this Agreement.

1.2. Offer – a public proposal of the Rights Holder addressed to any legally capable natural and/or legal person to enter into a Public contract for the provision of services under the conditions set forth in this Agreement.

1.3. Acceptance – the full acceptance of the terms of this Agreement by the User.

1.4. Rights Holder – Individual Entrepreneur Yuriy Serhiyovych Povarov, registered in the Unified State Register of Legal Entities, Individual Entrepreneurs, and Public Formations under number № 22270000000063712 from 11.10.2016, and Individual Entrepreneur Oleksandra Mykhailivna Povarova, taxpayer code 3246117203, registered on 09.08.2021, who provides services for feedback between the User and the consumer (client) of its services and goods through QRBOSS.COM.UA, under the conditions specified in this Agreement (public offer).

1.5. User – a natural person who has reached the age of 18, has full civil legal capacity and ability, or a legal entity registered in accordance with the law, who is a registered user of the website or mobile application for devices and tablets QRBOSS.COM.UA, who has accepted the terms of this Agreement (public offer) and uses the services of the Rights Holder.

1.6. User Profile – the electronic profile of the User on the website or mobile application for devices and tablets QRBOSS.COM.UA, created during registration, through which the User can access the services and service of the Rights Holder. The profile can only be used by one User. The transfer of access data to another user (person) is not allowed (hereinafter – Profile).

1.7. Registration – the acceptance (acceptance) by the User of the offer to conclude this Agreement and the procedure during which the User, by filling in the appropriate forms, provides the necessary information for its use and identification. Registration is considered complete only after the successful completion of all its stages according to the instructions published on the website or mobile applications for devices and tablets QRBOSS.COM.UA.

1.8. Personal Data – information or a set of information about a natural or legal person entered into the User's Profile, which is used to identify or can be used to identify the person.

1.9. Service – any operation that is not the supply of goods, related to the provision of a service consumed during the performance of a specific action or activity, for the satisfaction of the personal needs of the User;

1.10. QRBOSS.COM.UA Services – any paid or free services provided by the Rights Holder through the website or mobile application for devices and tablets QRBOSS.COM.UA, for the satisfaction of the User's personal needs.

1.11. QRBOSS.COM.UA – an internet resource owned by the Rights Holder, located at https://qrboss.com.ua on the Internet, as well as in the mobile application for devices and tablets, providing Users with extensive opportunities for real-time feedback between the User and the consumer (client) of its services and goods via the Internet.

1.12. QR Code – a matrix code (two-dimensional barcode) easily recognized by scanning equipment (including a mobile phone camera) and used in trade, manufacturing, logistics.

1.13. Telegram – a cross-platform messenger that allows exchanging messages and media files of many formats.

1.14. Legislation – the current legislation of Ukraine.

1.15. Artificial Intelligence (AI) – technologies that use machine learning algorithms, data processing, neural networks, and other automated processes for analysis, forecasting, and decision-making.

2. General Terms of the User Agreement

2.1. This user agreement (public offer), as well as the information about services and features provided on the website or mobile application for QRBOSS.COM.UA, constitutes an official offer (public offer agreement) in accordance with the requirements of applicable legislation.

2.2. By starting to use any service of QRBOSS.COM.UA, installing the application, or completing the registration process, the User confirms their legal capacity and acceptance of the terms of the Agreement in full, without any reservations or exceptions. If the User disagrees with any provisions of this Agreement, they do not have the right to use the services of QRBOSS.COM.UA.

2.3. In accordance with Article 642 of the Civil Code of Ukraine, full and unconditional acceptance of the terms of the Agreement may also be confirmed by the payment for the services via the method specified on the website or mobile application of QRBOSS.COM.UA.

2.4. The rights holder reserves the right to modify the terms of this agreement and improve it at any time. When making significant changes to this agreement, the rights holder undertakes to post a notice on the website https://qrboss.com.ua with a relevant link. If the User accesses the services after this agreement has been changed, it is assumed that the User has read, understood, and unconditionally agreed to these changes. The latest version of this agreement will be available on the website https://qrboss.com.ua and will replace all previous versions. Changes to the terms of this public offer agreement take effect when the rights holder makes the corresponding changes to the agreement (public offer contract) posted on the website https://qrboss.com.ua.

2.5. By this Agreement, the Rights Holder offers the User to use the services provided by the Rights Holder, as presented on the website or mobile application for QRBOSS.COM.UA under the conditions outlined in this Agreement.

2.6. The login and password chosen by the User are necessary and sufficient information for the User to access the services provided by QRBOSS.COM.UA. The User is not entitled to share their login and password with third parties and is fully responsible for their security, choosing the method of storage themselves.

2.7. If necessary and without contradicting the terms of this agreement (offer), the User may enter into a formal written agreement with the rights holder in the form of a bilateral document. In a simple written agreement, the rights holder may be referred to as the Executor, and the User as the Customer.

3. Registration

3.1. To use the services and features provided by the Right Holder, the User must register on the website or mobile application QRBOSS.COM.UA by creating a user profile (account). By filling out the registration form on the website or mobile app for mobile devices and tablets QRBOSS.COM.UA, the User accepts and agrees to the terms of this Offer by ticking the 'I accept the terms of the Agreement' box. The use of the functionalities of the services is allowed only after the User has completed registration and authorization on the website or mobile app for mobile devices and tablets QRBOSS.COM.UA, in accordance with the procedure established by the Right Holder.

3.2. By filling out the registration form, the User agrees to provide accurate and truthful information about themselves. If the User provides false information, the Right Holder reserves the right to refuse registration and/or deny the User access to the services provided by the Right Holder.

3.3. The Right Holder provides the User with the possibility to create a single personal user profile (account). If the User creates more than one user profile (account), the Right Holder reserves the right to delete the other profiles created by the User and/or deny the User access to the services.

3.4. Registration on the website or mobile app for mobile devices and tablets QRBOSS.COM.UA is allowed exclusively for individuals who are 18 years old or older and have full legal capacity. The User confirms at the time of registration that they are 18 years old or older and have full legal capacity.

3.5. Registration on the website is only allowed for individuals who are located and conducting their activities within the territory of Ukraine.

3.6. After registration, the User will be provided with a login and password to access the personal account.

3.7. The User is fully responsible for the security of their login and password (including sharing this information with third parties), as well as for everything done under their user profile (account) on the website or mobile app for mobile devices and tablets QRBOSS.COM.UA.

3.8. The User is advised to regularly change their password. The User agrees to immediately inform the Right Holder in case of unauthorized access to their user profile (account) by third parties or any other security violations.

3.9. It is prohibited to use the website or mobile app for mobile devices and tablets QRBOSS.COM.UA for illegal or prohibited activities. The User agrees to comply with the law, including not distributing spam, harmful software, links to web resources that may harm anyone, and not engaging in any other actions that do not comply with legal and moral standards.

3.10. If the Right Holder suspects the User of committing illegal actions, including fraud with bank cards, distributing spam, harmful programs, or other actions that violate the terms of this Agreement, the Right Holder has the right to contact the relevant authorities and/or block and/or delete the user profile (account).

3.11. By registering on the website or mobile app for mobile devices and tablets QRBOSS.COM.UA, the User gives the Right Holder full permission to process their personal data in accordance with the Civil Code of Ukraine and the Right Holder’s internal documents for the purpose of establishing civil-legal relationships, providing services, and/or transferring personal data to third parties as required by applicable legislation and internal documents, without notifying the User about actions taken with personal data. The User is aware of the location of the personal data database, its purpose, and its designation. In case the purpose of processing personal data changes, the User does not object to the processing of their personal data, as long as this is required by applicable law and/or internal documents of the Right Holder. The User also confirms being informed about the inclusion of their personal data in the relevant personal data database, its collection purpose, and the individuals to whom their personal data will be transferred.

3.12. By registering on the website or mobile app for mobile devices and tablets QRBOSS.COM.UA, the User confirms that they are fluent in either Ukrainian or Russian and that the Offer drafted in these languages is acceptable to them. Therefore, the User declares that this Agreement cannot be deemed invalid or unacceptable solely because it is drafted in these languages.

3.13. By registering on the website or mobile app for mobile devices and tablets QRBOSS.COM.UA, the User agrees to receive regular notifications about new reviews, with the option to respond to inquiries via SMS from QRBOSS.COM.UA.

3.14. The User confirms that receiving information on their email and/or via SMS notifications is not considered spam.

3.15. The User has the right to refuse the services of the Right Holder and regular review newsletters at any time by contacting the Right Holder's Support Service via the phone number or email provided on the Website, or by independently unsubscribing from notifications in Telegram.

4. Intellectual Property and Copyright

4.1. All intellectual property results used and posted on the website or mobile applications for QRBOSS.COM.UA, as well as the service itself, are the intellectual property of the Rights Holder and are protected by Ukrainian intellectual property legislation, as well as relevant international agreements and conventions. Any use of intellectual property posted on the website or mobile application for QRBOSS.COM.UA (including visual elements of the service, symbols, texts, graphic images, illustrations, photos, videos, programs, music, trademarks, and other objects) without the written permission of the Rights Holder is illegal and may lead to legal proceedings and liability under civil, administrative, and criminal law in accordance with the Law.

4.2. Except in cases specified by this Offer and applicable legislation, no intellectual property results posted on the website or mobile application for QRBOSS.COM.UA may be copied (reproduced), modified, distributed, displayed in a frame, published, uploaded, transmitted, sold, or otherwise used in whole or in part without the prior written consent of the Rights Holder.

4.3. Access to intellectual property results posted on the website or mobile applications for QRBOSS.COM.UA is provided to the Rights Holder solely for the personal use of the User for the purpose of reviewing them exclusively through the website or mobile application for QRBOSS.COM.UA, without the right to reproduce (including copying/downloading/saving) such objects on the User's electronic devices, and without the right to use them for any other purposes not provided by this Offer, including sale, modification, distribution in whole or in part, etc.

5. Services of QRBOSS.COM.UA and Their Payment

5.1. The subject of sale is a feedback service for controlling the quality of service or the product of the User, which helps to monitor the performance of the institution, production, staff, and transmits information from consumers (clients) directly to the manager or administrator of the business. The services of QRBOSS.COM.UA build effective communication between the consumer (client) and the User and form consumer loyalty.

5.2. After registering on the QRBOSS.COM.UA website or mobile application, the User activates the connection to Telegram and the QRBOSS.COM.UA mobile application through their user profile, after which they gain access to the services of QRBOSS.COM.UA, which allow the User to create the necessary number of QR codes, which the User places at their points of sale or service provision. Consumers (clients) of the User, by scanning the QR code, are directed to a feedback form on QRBOSS.COM.UA, fill in the form data, leaving their request (comment, review, question, complaint), which, in turn, either anonymously or with a phone number for feedback (the feature is determined at the discretion of the person leaving the request), is forwarded to the User via Telegram and the QRBOSS.COM.UA mobile application. Upon receiving the request, the User has the opportunity to respond to the consumer's (client's) inquiry via Telegram, the website, or the QRBOSS.COM.UA mobile application, and QRBOSS.COM.UA forwards this response to the consumer (client) of the User via SMS.

5.3. The services of QRBOSS.COM.UA are provided to the User under the terms of the selected tariff plan of the Rightsholder. The User has the right and ability to change their tariff plan at any time to one more convenient for them. All operations to change the tariff plan (and its payment) are carried out by the User in their user profile.

5.4. The tariff plans consist of two possible rates: Basic – costing 140 UAH per month (thirty calendar days from the moment the service is ordered) for one QR code, which includes an unlimited number of reviews and a personal bot in Telegram, as well as the ability for the User to respond to the consumer's (client's) inquiry via SMS. PRO – costing 520 UAH per month (thirty calendar days from the moment the service is ordered) for one QR code, which includes an unlimited number of reviews and a personal bot in Telegram, as well as the ability for the User to respond to the consumer's (client's) inquiry via SMS, as well as branding the feedback page with the User's logo, analytics of the user's page on the website, and a Likert scale.

5.5. Payment for the services of the Rightsholder is made as follows:

5.5.1. The User, using their user profile, creates the necessary number of QR codes for the selected tariff plan on the QRBOSS.COM.UA website or mobile application. The cost of the services provided by the Rightsholder is determined by multiplying the number of QR codes created by the User by the selected tariff for the chosen number of months (service period).

5.5.2. Payment may be made without the User's direct participation but with their prior consent on an ongoing basis through automatic deduction of funds from the User's bank account or account in an electronic payment system, etc., according to the rules and terms of the bank and/or payment system, provided that there are sufficient funds in such an account. This point constitutes the User's consent to contractual deductions by their servicing bank when choosing the 'automatic renewal' option in their profile. The automatic deduction of funds for the services provided by the Rightsholder occurs systematically, according to the duration of access to the services chosen by the User. Funds are automatically deducted through the payment service Wayforpay, immediately upon providing the service, by the 10th of the following month, or by making a prepayment. If the attempt to deduct funds from the User's account is unsuccessful at the time of the automatic deduction, the automatic deduction will continue until the funds are successfully deducted. The User can cancel the automatic deduction at any time in their profile on the QRBOSS.COM.UA website or mobile application or by contacting the technical support service of the Rightsholder.

5.5.3. Payment may be made directly by the User by transferring the service cost to the Rightsholder's account as indicated on the QRBOSS.COM.UA website.

5.5.4. If the User does not have enough funds in their account for automatic deduction or has not paid for the services of the Rightsholder by any other convenient method, the User will continue to receive notifications about new consumer (client) inquiries left on the created QR codes but will not be able to read and respond to them. Only after paying for the provided and previously unpaid services will the User be able to read and respond to inquiries from their consumers (clients).

5.5.5. The User and the Rightsholder, under the terms of this agreement, confirm and agree that the services of the Rightsholder are considered provided at the moment of payment by the User. The service is considered properly and fully provided by the Rightsholder, regardless of the fact of the User using the provided service.

6. Rights and Duties of the Rightsholder

6.1. The Rightsholder undertakes to provide the services listed on the QRBOSS.COM.UA website and mobile application in the manner and on the terms specified in this agreement.

6.2. The Rightsholder has the right to, at their discretion and without special notice to the User, at any time and for any reason, stop, limit, or terminate the User's access to certain services, change or remove the list and other characteristics of services/information posted on the website or mobile application, as well as functional parameters of the services. By agreeing to this point, the User releases the Rightsholder from any claims or compensations for exercising the rights under this section of the agreement.

6.3. The Rightsholder has the right to take any actions that do not contradict the current legislation applicable to this agreement. Without special notice to the User, the Rightsholder may change and/or amend this Offer. The changes/amendments take effect when they are posted (published) on the website. The Rightsholder is not responsible for any losses the User may incur due to such actions.

6.4. The Rightsholder may require the User to confirm the information provided during registration at any time and request documents verifying this information (including documents proving identity). Failure to provide such documents, at the Rightsholder's discretion, may be treated as providing false information, and the Rightsholder has the right to refuse the User registration (creating an account) and the provision of services.

6.5. The Rightsholder has the right to involve third parties in the provision of services under this agreement.

6.6. The Rightsholder has the right to place advertising and/or other information in any section of the website or mobile application without the User's consent.

6.7. The Rightsholder has the right to send the User messages, including electronic messages to the User's email address or SMS to the User's mobile phone number, containing organizational-technical, informational, advertising, or other information about the services of the Rightsholder.

6.8. The rights holder agrees to provide the User with the opportunity to receive consultations from the rights holder's technical support service via phone and/or email when the User provides their login or contact details. The scope of consultations is limited to specific issues related to the provision of services.

6.9. The rights holder has the right to moderate all User messages and, at their discretion, may delete them at any time, without directing them to the User's consumers (clients), without explanation. The rights holder reserves the right to delete any information or materials from their servers that, in the opinion of the rights holder, are unacceptable, unwanted, or violate this Agreement.

7. Rights and Obligations of the User

7.1. The User's use of the rights holder's services means the User's unconditional agreement with all terms of this agreement, with all its changes and amendments, and the User's unreserved acceptance of its conditions. If the User disagrees with any term of this agreement, the User must refrain from further use of the rights holder's services.

7.2. The User agrees to use the rights holder's services only for legal purposes, to comply with applicable laws, and with the terms of this agreement, and not to infringe on the rights and legitimate interests of the rights holder.

7.3. The User agrees to regularly familiarize themselves with the information posted on the QRBOSS.COM.UA website or mobile app, including this agreement, to be aware of any changes and/or additions. The User agrees to familiarize themselves with the terms of this agreement and independently monitor any changes. Continued use of the services after any changes and/or additions to the agreement implies the User's consent to such changes and/or additions. The User's lack of knowledge of the current terms of the agreement does not relieve the User of the obligations under the agreement, nor of responsibility for non-fulfillment and/or improper fulfillment. Use of the services after any changes implies the User's agreement with those changes.

7.4. The User confirms that they have reached the age of 18 or another minimum age specified by Ukrainian law for making payments for the use of the rights holder's services. A person who has not reached the required age must refrain from accessing the services and from making any payments. In the case of violation by an underage person, responsibility lies with the parents, adoptive parents, guardians, or other legal representatives according to Ukrainian law.

7.5. The User guarantees that when using the rights holder's services, they will not engage in any activities aimed at bypassing technical protection means against unauthorized use, copying of information, intellectual property results, or any other activities aimed at altering functional characteristics, destabilizing the services.

7.6. The User agrees not to post any information that violates the honor and dignity of others, infringes upon their rights, promotes inter-religious, inter-racial, or inter-ethnic hostility, contains obscene language, or otherwise violates the terms of this agreement or applicable legislation. The User is fully responsible for any actions related to posting such content and agrees to resolve any claims or disputes at their own expense.

7.7. The User agrees to comply with the terms of this agreement and to pay for the services provided by the rights holder according to the selected tariff.

7.8. The User gives their consent to receive informational, including advertising materials, and push notifications from the rights holder by any method not prohibited by applicable law, including via the QRBOSS.COM.UA website interface or mobile app, or by email or phone number.

7.9. The User gives their consent for the rights holder to use the User's phone number(s) for communication purposes, including calls and sending informational messages, by any method not prohibited by Ukrainian law. The User may refuse further use of their number for communication by notifying the rights holder's support service.

7.10. The User agrees not to transfer, assign, sell, or transfer their account (profile) on the rights holder's service to third parties without the rights holder's consent.

7.11. The User agrees to periodically update the information they provided during registration to ensure its accuracy, relevance, and completeness.

7.12. The User agrees to fulfill other obligations as outlined in this agreement.

7.13. The User has the right to contact the rights holder's technical support service, providing their login and contact details.

8. Liability

8.1. In case of non-performance and/or improper performance of the terms of this agreement, the party that has committed the violation is liable according to the applicable legislation relevant to the agreement.

8.2. The rights holder has the right at any time, at its discretion, to suspend, limit, or terminate the User's access to the service or its individual services, including, but not limited to, in case of the User's breach of the terms of this agreement, the applicable legislation relevant to this agreement, as well as if the rights holder has grounds to believe that the User's actions are dishonest, aimed at disrupting the functionality of the rights holder's service and/or may lead to a violation of the rights, legal interests of the rights holder, harm to business reputation, etc.

8.3. In case the termination/limitation/suspension of access to the services/service occurred due to the fault of the User, including due to the aforementioned actions, the funds paid by the User for access to the services/service are non-refundable. The rights holder is not responsible for any damages that may be caused to the User by such actions.

8.4. The User is solely responsible for their actions related to the use of the rights holder's services, posting responses and other information in the rights holder's interface.

8.5. The User understands and agrees that: access to the rights holder's services/service is provided 'as is', and the rights holder does not guarantee that they will meet the User's or any third party's expectations and standards.

8.6. The rights holder is not liable to the User for the content of consumer (client) inquiries to the User.

8.7. The rights holder provides the User and their consumers (clients) the ability to use the services/service without any guarantees regarding the quality, operability, security, and usability of the service.

8.8. The rights holder is not responsible for any technical malfunctions, delays in processing or transmitting data, payment delays for services/services, unauthorized third-party access, or the storage of the User's login and password.

8.9. The rights holder does not guarantee the flawless and uninterrupted operation of the services/service and, by default, is not responsible for any damage caused by technical failures of hardware or software.

8.10. The rights holder is not liable for any damages incurred by the User or third parties as a result of using the service or services that violate or limit the User's rights, or damages arising from unauthorized third-party access.

8.11. The rights holder is not responsible for any technical failures or other problems with telephone networks or services, computer systems, servers or providers, computer or telephone equipment, internet connection availability and quality, software, email service failures, or script failures due to technical reasons.

9. Force Majeure

9.1. Neither party is liable for non-performance or improper performance of this agreement if it is caused by force majeure circumstances, which the parties could not have known in advance and/or other unforeseen circumstances that prevent the fulfillment of contractual obligations and occur independently of the will and desire of the parties.

Force majeure circumstances include (but are not limited to): fire, flood, earthquake, tsunami, tornado, hurricane, typhoon, landslides, mudflows, snow avalanches, volcanic eruptions, and other natural disasters, wars, revolutions, coups, and terrorist acts, robberies, power system accidents, communication system failures, changes in legislation, actions of government bodies and their officials if these circumstances directly affect the performance of this agreement, and their occurrence is confirmed by an authorized body according to the legislation to certify force majeure circumstances.

Unforeseen circumstances that prevent the fulfillment of contractual obligations include (but are not limited to): confiscation of the rights holder's servers based on a corresponding court decision, accidents, illegal actions by third parties, explosions, etc.

9.2. The party that becomes aware of the occurrence of such circumstances informs the other party.

9.3. In case of force majeure circumstances, the deadline for fulfilling obligations under this agreement is extended for the period during which such circumstances and their consequences are in effect.

9.4. If force majeure circumstances continue for 3 (three) consecutive months and show no signs of termination, the agreement may be terminated by the rights holder or the User by sending a written notice to the other party.

9.5. The existence of force majeure circumstances must be confirmed by a competent authority – the relevant Chamber of Commerce and Industry of Ukraine.

10. Personal Data

10.1. The User agrees and guarantees to provide accurate and reliable personal data and to keep it up to date. The User understands and accepts that providing false information to the Rights Holder may result, among other things, in not receiving current information, notifications, warnings from the Rights Holder, and termination of this agreement.

10.2. The Rights Holder has the right to store and process any information entered by the User on the website or mobile application QRBOSS.COM.UA, or provided to the Rights Holder by other means (including IP and MAC addresses of the User, location data of the User, including device model, operating system, screen resolution, unique device identifier, operating system version, and device settings used by the User to access services, etc.).

10.3. The processing of personal data is any action (operation) or set of actions (operations) carried out with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (dissemination, provision, access), anonymization, blocking, deletion, destruction of personal data.

10.4. The User's consent to the processing of their personal data is valid and the term for using personal data is the duration of the User's use of the Rights Holder's services, and 5 (five) years after the last access by the User to the services of the Rights Holder, unless a longer period is provided by applicable law.

10.5. If the User considers it necessary to withdraw their consent to the processing of their personal data, the User must send a corresponding message to the Rights Holder's email address indicated on the website or the mobile application QRBOSS.COM.UA. In this case, the Rights Holder will delete the User's account and their personal data from the website and mobile application QRBOSS.COM.UA. The right provided in this section may be limited in accordance with the requirements of applicable law. In particular, such restrictions may impose an obligation on the Rights Holder to retain the deleted User's information for the period established by applicable law and to transfer such information according to the legally established procedure of the state authority.

10.6. The Rights Holder takes necessary and sufficient organizational and technical measures to protect the User's personal data from unauthorized access, destruction, modification, blocking, copying, distribution, and other illegal actions by third parties.

10.7. The Rights Holder undertakes not to disclose the User's information to third parties without the User's consent, except for disclosure required by a court and/or law enforcement authorities in accordance with the applicable law of the respective country.

10.8. The User agrees to maintain the confidentiality of the information obtained during the use of the Rights Holder's services. All information regarding data that became known to the User is considered confidential.

10.9. The User agrees not to transmit confidential information to third parties without the Rights Holder's consent, except in response to requests from authorized state authorities and/or only in cases and in the manner established by Law.

10.10. In case the User fails to meet the requirements mentioned above, leading to unauthorized disclosure of confidential information, the Rights Holder has the right to hold the User accountable in accordance with the law and demand full compensation for the damages caused.

10.11. The Rights Holder reserves the right to record phone conversations of the User with the Rights Holder's operators. At the same time, the Rights Holder undertakes to prevent unauthorized access to this information and/or its transmission to third parties.

10.12. The Rights Holder reserves the right to use the User's personal data obtained during registration for marketing purposes, including informing the User via email and/or SMS messages.

10.13. Also, by accepting this agreement, the User confirms that they have read and unconditionally accepted the Privacy Policy of the Rights Holder, which more specifically regulates the process of access and use of information about the User.

11. Other Provisions

11.1. This agreement is available on the QRBOSS.COM.UA website and mobile application for smartphones and tablets for free access by the User.

11.2. The applicable law of Ukraine governs this agreement. Any issues not regulated by the agreement shall be resolved in accordance with the legislation of Ukraine.

11.3. The public offer expressed in this agreement comes into effect from the moment it is posted on the QRBOSS.COM.UA website and remains valid until it is withdrawn by the Rights Holder.

11.4. This agreement may be terminated:

11.4.1. By the User at any time. In this case, if the User terminates the agreement before the paid services are fully provided, the cost of undelivered services will not be refunded.

11.4.2. By the Rights Holder at any time.

11.4.3. In other cases explicitly provided by this agreement or legislation.

11.4.4. The party terminating the agreement must immediately notify the other party by sending an email notification.

11.5. Any disputes, disagreements, claims, and complaints regarding this agreement must be resolved by the parties through negotiations. If an agreement cannot be reached through negotiations, the dispute shall be resolved in court at the location of the Rights Holder in accordance with the applicable law governing this agreement.

11.6. The invalidity (nullity) or non-compliance with the applicable law of any term of this agreement does not affect the validity of the other terms. If any provision of the agreement is found to be invalid (insignificant), the Rights Holder agrees to immediately replace it with another provision that most closely matches the content of the replaced provision, but remains valid.

11.7. All terms defined in this agreement have the meanings provided for them in this agreement, and their meaning extends to all forms of the word in both singular and plural. Other terms used in this agreement but not defined in it shall have the meanings as defined by the applicable legislation governing this agreement.

11.8. In case of any questions, notifications, proposals, or complaints regarding the use of the website or mobile application for smartphones and tablets QRBOSS.COM.UA, the User or any third party may contact the Rights Holder by sending the appropriate letter to the legal or email address provided on the QRBOSS.COM.UA website and mobile application.

12. Conditions for the Use of Artificial Intelligence

12.1. The Rights Holder uses AI to improve customer service, and such use is allowed within the framework of the law, public ethics, and morality, without harm to individuals, humanity in general, in accordance with the principles of the Concept for the Development of Artificial Intelligence in Ukraine.